A complaint is a specific grievance relating to authorised financial services.

Who can bring a Complaint?

The OFS can only receive complaints between a non-bank FSP and a consumer who can be either:

• Any person (s) including all those acting as a lawful representative or personal individual;
• Any business;
• Corporate trustee/Management Board/administrator of a self-managed retirement fund;
• A club or incorporated association;
• Policy holder of a group life or general insurance. and / or
• A stakeholder as defined in Section 2 of the Financial Services Regulatory Act, 2010.

Against whom can a Complaint be Lodged?

Your complaint may be against a:-

Central Securities Depository	Collective Investment Scheme	Credit Bureau
Dealer	Representative of a Dealer	Fund Administrator
Insurance Agent	Insurance Broker	Insurer
Investment Advisor	Pawnbroker	Medical Aid Scheme
Medical Aid Scheme Provider	Nominee	Pension Fund
Retirement Fund	Provident Fund	Securities Exchange
Trustee of a Retirement Fund	Representative of an Investment Advisor	Manager of a Collective Investment Scheme